Complaints and Grievances

If you have concerns about your care or loved one’s, you may speak with the Client Rights Officer at 419-255-9585. If you feel that your concerns have been addressed inadequately, you may contact the Mental Health and Recovery Services Board of Lucas County at 419-213-4600, the Ohio Department of Mental Health & Addiction Services at 614-466-2596, or The Joint Commission at 800-994-6610.

Mental Health & Recovery Services Board of Lucas County

The Mental Health & Recovery Services Board’s mission is to cultivate a high-quality network of resources that inspires personal recovery and promotes mental wellness for Lucas County residents. Call 419-213-4600 or visit

Advocates for Basic Legal Equality

Advocates for Basic Legal Equality, Inc. (ABLE) and Legal Aid of Western Ohio, Inc. (LAWO) are nonprofit regional law firms that provide high quality legal assistance in civil matters to help eligible low-income individuals and groups achieve self-reliance, and equal justice and economic opportunity. Visit

Ohio Department of Mental Health & Addiction Services

The mission of the Ohio Department of Mental Health and Addiction Services (OhioMHAS) is to provide statewide leadership of a high-quality mental health and addiction prevention, treatment, and recovery system that is effective and valued by all Ohioans. Visit

Urgent Behavioral Healthcare.

For same-day access to a licensed clinician and medication evaluation or management, contact Rescue at 419-255-3125.

“If you go to a hospital and you’ve got a broken arm, they don’t say, ‘Come back in six-to-eight weeks.’ Mental illness, substance abuse is no different.”

John R. DeBruyne, FACHE, LISW-S, MBA

President and CEO, Rescue

The Systems of Care Approach to working with Families: Why is this Important?

This video provides a brief overview on why the SOC approach is important, from multiple perspectives. Brought to you by Strong Families, Safe Communities Collaborative of NW Ohio (Lucas, Ottawa, Erie, Sandusky, Seneca and Wyandot Counties).

Feeling hopeless? Call us.